By accessing the navigation and using our website or any of our applications through any platform and / or completing a booking, you acknowledge and agree that you have read, understood and adhered to the terms and conditions below.
All people wishing to make a reservation have carefully read and understood the following Terms and Conditions.
By making a reservation with Vesuvius Tickets you accept in your name and in the name of all those named in the reservation, including minors and disabled people, to be bound by these Terms and Conditions.
The reservation is accepted and becomes definitive only from the date on which Vesuvius Tickets sends a confirmation email (travel voucher) which must be presented to the person in charge of the service and entitles the user to use the service. Vesuvius Tickets also reserves the right to propose, via email, alternative solutions or any changes.
Methods of Payment
We accept the following payment methods for booking our tours: Credit Card / PayPal. The amount will be charged in Euros (€) to the indicated payment method. If your local currency is different, your bank will apply the conversion rate valid at the time of the order. The price of tickets includes Italian VAT. Tempio Travel is not responsible for any additional taxes or duties applied by countries of residence other than Italy and not indicated in the published prices.
To place an order, please fill out the online booking form. If you are booking for a group of people, DO NOT PLACE SEPARATE ORDERS. Add all people to the same booking in one order. Your request will be processed by Tempio travel and the total amount of the order will be charged to the payment method indicated only at the time of booking confirmation. Tempio travel will send you 1 email with the reservation number and useful instructions for the visit. We are not responsible for the malfunction and misuse of your email account. We are not responsible for lost bookings caused by errors in typing your email address.
Upon receipt of the confirmation of the service, the customer checks its content and reports any discrepancies via email to firstname.lastname@example.org within the following 48 hours.
Cancellation and Modification Policy
You can cancel or modify your booking without penalties and additional costs at least 72 hours before the start of the tour purchased by contacting Tempio Travel directly at email@example.com. For bookings purchased after 72 hours before the start of the tour, there is no refund. For some activities it is possible to change the date and / or time after confirming the order, by sending an email to the contacts provided.
These Terms and Conditions constitute the entire agreement between Vesuvius Tickets and the Customer in relation to the subject in question and constitute a binding agreement.